We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, vegetables, frozen products, meat and fish products, fresh products or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
30 days refund policy applies for all dry products and kitchen wares. A refund will be provided once we receive the product and inspect its condition.
A refund will be provided after reducing the packaging and handling charges
No refund will be provided for perishable items after dispatching the order. In case of delivery delay please report us immediately.
If the delivery attempt is failed or the delivery is refused or returned to us then no refund will be provided for perishable items (Perishable items means - All fresh products like vegetables, fruits, Fresh sweets and snacks, Frozen products, Fresh fish and meat products)
Refunds may be delayed or request further evidence in the below situations
1. If no photo evidence is provided
2. If you are not chosen with temperature control delivery for perishable products
3. If the delivery attempt is failed or refused or returned within the right circumstance.