Frequently Asked Questions:

1. Who is Lakshmi Stores?
      Lakshmi Stores is the Supermarket based in Derby, UK. We sell South Indian and Sri Lankan Groceries, Vegetables and other essentials primarily in ONLINE and STORE in Derby.
2. Do you have physical store?
      Yes, we do have physical store in Derby. Please see contact us page for address details.
3. Is your shop open?
     Yes, we are open with all COVID measures, browsing and shopping allowed.
4. What is your current delivery schedule due to COVID 19?
     Now we can dispatch your order on same day or next day and it will deliver the following day. If you order vegetables or meat items then deliver schedule may change subject to fresh items availability. However this will be notified you in advance.
5. What is delivery charge for UK and EUROPE?
  • FREE delivery all over UK expect Northern Ireland, Islands and Scottish High lands.
  • Please see delivery info page for more information.
6. Are you based in Birmingham?
     No, we are based in Derby and we do have a shop in Derby. Please see contact us page for address.
7. What is my order status?
      You get order confirmation once you placed the order. Our staff will call you in a day or two while processing your order. You get notification when we dispatch your order and then you get continues notification until your order delivered via our courier services.
8. How can I track my order after dispatch?
      You get tracking number notification once your order dispatched then you can track with respective courier's website or customer care. We may help you if you find the difficulties in tracking or no support from courier services.
9. Is Lakshmi Stores responsible for my delivery?
     Once we dispatch the order and the products belongs to customer responsibility. Customer needs to talk courier services for tracking and delivery. We help if you face any difficulties with our courier services. 
10. Do you do wholesale?
     Please contact us for wholesale enquires via info@lakshmistores.com
11. Do you deliver frozen items?
     Yes, we do deliver frozen items with temperature controlled package. You need to chose temperature control delivery whilst in check out.
12. Do you deliver meat and sea foods?
     Currently we deliver only. frozen sea foods with temperature controlled package. Meat items will be planned in future.
13. Do you deliver fresh vegetables?
     Delivering fresh vegetables is our special. In hot climate, we deliver fresh vegetables via temperature controlled package.
14. How can I contact you?
     You can reach us via below channels  
  • WhatsApp: 07867226626 - For any queries and place order* - Only for text and no calls!  
  • Phone: 03300432328 - For any queries and place an order*
  • Website: www.lakshmistores.com -  To place an order
  • Facebook Messenger: @lakshmistoresuk - For any queries
  • Email: info@lakshmistores.com - For any queries and place an order*
* Processing charge £1.99 is applicable if you place any order via these channels.