Frequently Asked Questions:
1. Who is Lakshmi Stores?
Lakshmi Stores is the Supermarket based in Derby, UK. We sell South Indian and Sri Lankan Groceries, Vegetables and other essentials primarily in ONLINE and STORE in Derby.
2. Do you have physical store?
Yes, we do have physical store in Derby. Please see contact us
page for address details.
3. Is your shop open?
No, we closed due to COVID 19 but we take online orders always
4. What is your current delivery schedule due to COVID 19?
Now we could dispatch your order within 2 to 3 days and it will deliver next day. If you order vegetables then deliver schedule may change subject to fresh vegetables availability.
5. What is delivery charge for UK and EUROPE?
- FREE delivery all over UK expect Northern Ireland, Islands and Scottish High lands.
- FREE delivery to Austria, Belgium, Germany, Luxembourg, Netherlands
- For other places, please see delivery info page
6. Are you based in Birmingham?
No, we are based in Derby and we do have a shop in Derby. Please see contact us
page for address.
7. What is my order status?
You get order confirmation once you placed the order. Our staff will call you in a day or two while processing your order. You get notification when we dispatch your order and then you get continues notification until your order delivered via our courier services
8. How can I track my order after dispatch?
You get tracking number notification once your order dispatched then you can track with respective courier's website or customer care. We may help you if you find the difficulties in tracking or no support from courier services.
9. Is Lakshmi Stores responsible for my delivery?
Once we dispatch the order and the products belongs to customer responsibility. Customer needs to talk courier services for tracking and delivery. We help if you face any difficulties with our courier services.
10. Do you do wholesale?
9. Do you deliver frozen items?
Yes, we do deliver frozen items with temperature controlled package. You need to chose temperature control delivery whilst in check out.
11. Do you deliver meat and sea foods?
Currently we deliver only. frozen sea foods with temperature controlled package. Meat items will be planned in future.
12. Do you deliver fresh vegetables
Delivering fresh vegetables is our special. In hot climate, we deliver fresh vegetables via temperature controlled package.
13. How can I contact you?
You can reach us via below channels
- Phone: 03300432328 - For any queries and place an order*
- Website: www.lakshmistores.com - To place an order
- Facebook Messenger: @lakshmistoresuk - For any queries
- WhatsApp: 07867226626 - For any queries and place order* - Only for WhatsApp and no calls
- Email: firstname.lastname@example.org - For any queries and place an order*
* Processing charge £1.99 is applicable if you place any order via these channels.